<?php
/* Copyright (C) 2013-2018 Jean-François Ferry <hello@librethic.io>
 * Copyright (C) 2016      Christophe Battarel <christophe@altairis.fr>
 * Copyright (C) 2019       Frédéric France     <frederic.france@netlogic.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

/**
 *  \file       ticket/class/ticket.class.php
 *  \ingroup    ticket
 *  \brief      Class file for object ticket
 */

// Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT."/core/class/commonobject.class.php";
require_once DOL_DOCUMENT_ROOT.'/fichinter/class/fichinter.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';


/**
 *    Class to manage ticket
 */
class Ticket extends CommonObject
{
	/**
	 * @var string ID to identify managed object
	 */
	public $element = 'ticket';

	/**
	 * @var string Name of table without prefix where object is stored
	 */
	public $table_element = 'ticket';

	/**
	 * @var string Name of field for link to tickets
	 */
	public $fk_element = 'fk_ticket';

	/**
	 * @var int  Does ticketcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe
	 */
	public $ismultientitymanaged = 1;

	/**
	 * @var int  Does ticketcore support extrafields ? 0=No, 1=Yes
	 */
	public $isextrafieldmanaged = 1;

	/**
	 * @var string String with name of icon for ticketcore. Must be the part after the 'object_' into object_ticketcore.png
	 */
	public $picto = 'ticket';


	/**
	 * @var string Hash to identify ticket publically
	 */
	public $track_id;

	/**
	 * @var int Thirdparty ID
	 */
	public $fk_soc;

	/**
	 * @var int Project ID
	 */
	public $fk_project;

	/**
	 * @var string Person email who have create ticket
	 */
	public $origin_email;

	/**
	 * @var int User id who have create ticket
	 */
	public $fk_user_create;

	/**
	 * @var int User id who have ticket assigned
	 */
	public $fk_user_assign;

	/**
	 * var string Ticket subject
	 */
	public $subject;

	/**
	 * @var string Ticket message
	 */
	public $message;

	/**
	 * @var int  Ticket statut
	 */
	public $fk_statut;

	/**
	 * @var string State resolution
	 */
	public $resolution;

	/**
	 * @var int Progress in percent
	 */
	public $progress;

	/**
	 * @var string Duration for ticket
	 */
	public $timing;

	/**
	 * @var string Type code
	 */
	public $type_code;

	/**
	 * @var string Category code
	 */
	public $category_code;

	/**
	 * @var string Severity code
	 */
	public $severity_code;

	/**
	 * @var int Création date
	 */
	public $datec = '';

	/**
	 * @var int Read date
	 */
	public $date_read = '';

	/**
	 * @var int Close ticket date
	 */
	public $date_close = '';

	/**
	 * @var array cache_types_tickets
	 */
	public $cache_types_tickets;

	/**
	 * @var array tickets categories
	 */
	public $cache_category_tickets;

	/**
	 * @var int Notify tiers at create
	 */
	public $notify_tiers_at_create;

	public $lines;

	/**
	 * @var string Regex pour les images
	 */
	public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff';

	public $fields = array(
		'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
		'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
		'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>''),
		'track_id' => array('type'=>'varchar(255)', 'label'=>'TicketTrackId', 'visible'=>-2, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"),
		'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1, 'css'=>'tdoverflowmax150 maxwidth150onsmartphone'),
		'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>'tdoverflowmax150'),
		'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth75', 'autofocusoncreate'=>1),
		'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
		'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
		'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
		'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty", 'css'=>'tdoverflowmax150 maxwidth150onsmartphone'),
		'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
		'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'help'=>"LinkToProject"),
		'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'help'=>""),
		'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
		'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>1, 'enabled'=>1, 'position'=>501, 'notnull'=>1),
		'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>505, 'notnull'=>1),
		'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
		'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-1, 'enabled'=>1, 'position'=>520, 'notnull'=>1),
		'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,),
		'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>"", 'isameasure'=>1),
		'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
		'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted')),
		'import_key' =>array('type'=>'varchar(14)', 'label'=>'ImportId', 'enabled'=>1, 'visible'=>-2, 'position'=>900),
	);

	/**
	 * Status
	 */
	const STATUS_NOT_READ = 0;
	const STATUS_READ = 1;
	const STATUS_ASSIGNED = 2;
	const STATUS_IN_PROGRESS = 3;
	const STATUS_NEED_MORE_INFO = 5;
	const STATUS_WAITING = 7;
	const STATUS_CLOSED = 8;
	const STATUS_CANCELED = 9;


	/**
	 *  Constructor
	 *
	 *  @param DoliDb $db Database handler
	 */
	public function __construct($db)
	{
		$this->db = $db;

		$this->statuts_short = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled');
		$this->statuts       = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled');
	}

	/**
	 *    Check properties of ticket are ok (like ref, track_id, ...).
	 *    All properties must be already loaded on object (this->ref, this->track_id, ...).
	 *
	 *    @return int        0 if OK, <0 if KO
	 */
	private function verify()
	{
		$this->errors = array();

		$result = 0;

		// Clean parameters
		if (isset($this->ref)) {
			$this->ref = trim($this->ref);
		}

		if (isset($this->track_id)) {
			$this->track_id = trim($this->track_id);
		}

		if (isset($this->fk_soc)) {
			$this->fk_soc = (int) $this->fk_soc;
		}

		if (isset($this->fk_project)) {
			$this->fk_project = (int) $this->fk_project;
		}

		if (isset($this->origin_email)) {
			$this->origin_email = trim($this->origin_email);
		}

		if (isset($this->fk_user_create)) {
			$this->fk_user_create = (int) $this->fk_user_create;
		}

		if (isset($this->fk_user_assign)) {
			$this->fk_user_assign = (int) $this->fk_user_assign;
		}

		if (isset($this->subject)) {
			$this->subject = trim($this->subject);
		}

		if (isset($this->message)) {
			$this->message = trim($this->message);
		}

		if (isset($this->fk_statut)) {
			$this->fk_statut = (int) $this->fk_statut;
		}

		if (isset($this->resolution)) {
			$this->resolution = trim($this->resolution);
		}

		if (isset($this->progress)) {
			$this->progress = trim($this->progress);
		}

		if (isset($this->timing)) {
			$this->timing = trim($this->timing);
		}

		if (isset($this->type_code)) {
			$this->type_code = trim($this->type_code);
		}

		if (isset($this->category_code)) {
			$this->category_code = trim($this->category_code);
		}

		if (isset($this->severity_code)) {
			$this->severity_code = trim($this->severity_code);
		}

		if (empty($this->ref)) {
			$this->errors[] = 'ErrorTicketRefRequired';
			dol_syslog(get_class($this)."::create error -1 ref null", LOG_ERR);
			$result = -1;
		}

		return $result;
	}

	/**
	 *  Create object into database
	 *
	 *  @param  User $user      User that creates
	 *  @param  int  $notrigger 0=launch triggers after, 1=disable triggers
	 *  @return int                      <0 if KO, Id of created object if OK
	 */
	public function create($user, $notrigger = 0)
	{
		global $conf, $langs;
		$error = 0;

		// Clean parameters
		$this->datec = dol_now();
		if (empty($this->track_id)) $this->track_id = generate_random_id(16);

		// Check more parameters
		// If error, this->errors[] is filled
		$result = $this->verify();

		if ($result >= 0) {
			// Insert request
			$sql = "INSERT INTO ".MAIN_DB_PREFIX."ticket(";
			$sql .= "ref,";
			$sql .= "track_id,";
			$sql .= "fk_soc,";
			$sql .= "fk_project,";
			$sql .= "origin_email,";
			$sql .= "fk_user_create,";
			$sql .= "fk_user_assign,";
			$sql .= "subject,";
			$sql .= "message,";
			$sql .= "fk_statut,";
			$sql .= "resolution,";
			$sql .= "progress,";
			$sql .= "timing,";
			$sql .= "type_code,";
			$sql .= "category_code,";
			$sql .= "severity_code,";
			$sql .= "datec,";
			$sql .= "date_read,";
			$sql .= "date_close,";
			$sql .= "entity,";
			$sql .= "notify_tiers_at_create";
			$sql .= ") VALUES (";
			$sql .= " ".(!isset($this->ref) ? '' : "'".$this->db->escape($this->ref)."'").",";
			$sql .= " ".(!isset($this->track_id) ? 'NULL' : "'".$this->db->escape($this->track_id)."'").",";
			$sql .= " ".($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null").",";
			$sql .= " ".($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null").",";
			$sql .= " ".(!isset($this->origin_email) ? 'NULL' : "'".$this->db->escape($this->origin_email)."'").",";
			$sql .= " ".($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')).",";
			$sql .= " ".($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL').",";
			$sql .= " ".(!isset($this->subject) ? 'NULL' : "'".$this->db->escape($this->subject)."'").",";
			$sql .= " ".(!isset($this->message) ? 'NULL' : "'".$this->db->escape($this->message)."'").",";
			$sql .= " ".(!isset($this->fk_statut) ? '0' : "'".$this->db->escape($this->fk_statut)."'").",";
			$sql .= " ".(!isset($this->resolution) ? 'NULL' : "'".$this->db->escape($this->resolution)."'").",";
			$sql .= " ".(!isset($this->progress) ? '0' : "'".$this->db->escape($this->progress)."'").",";
			$sql .= " ".(!isset($this->timing) ? 'NULL' : "'".$this->db->escape($this->timing)."'").",";
			$sql .= " ".(!isset($this->type_code) ? 'NULL' : "'".$this->db->escape($this->type_code)."'").",";
			$sql .= " ".(!isset($this->category_code) ? 'NULL' : "'".$this->db->escape($this->category_code)."'").",";
			$sql .= " ".(!isset($this->severity_code) ? 'NULL' : "'".$this->db->escape($this->severity_code)."'").",";
			$sql .= " ".(!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'".$this->db->idate($this->datec)."'").",";
			$sql .= " ".(!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'".$this->db->idate($this->date_read)."'").",";
			$sql .= " ".(!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'".$this->db->idate($this->date_close)."'")."";
			$sql .= ", ".$conf->entity;
			$sql .= ", ".(!isset($this->notify_tiers_at_create) ? '1' : "'".$this->db->escape($this->notify_tiers_at_create)."'");
			$sql .= ")";

			$this->db->begin();

			dol_syslog(get_class($this)."::create sql=".$sql, LOG_DEBUG);
			$resql = $this->db->query($sql);
			if (!$resql) {
				$error++;
				$this->errors[] = "Error ".$this->db->lasterror();
			}

			if (!$error) {
				$this->id = $this->db->last_insert_id(MAIN_DB_PREFIX."ticket");

				if (!$notrigger) {
					// Call trigger
					$result = $this->call_trigger('TICKET_CREATE', $user);
					if ($result < 0) {
						$error++;
					}
					// End call triggers
				}
			}

			//Update extrafield
			if (!$error) {
				$result = $this->insertExtraFields();
				if ($result < 0) {
					$error++;
				}
			}

			// Commit or rollback
			if ($error) {
				foreach ($this->errors as $errmsg) {
					dol_syslog(get_class($this)."::create ".$errmsg, LOG_ERR);
					$this->error .= ($this->error ? ', '.$errmsg : $errmsg);
				}
				$this->db->rollback();
				return -1 * $error;
			} else {
				$this->db->commit();
				return $this->id;
			}
		} else {
			$this->db->rollback();
			dol_syslog(get_class($this)."::Create fails verify ".join(',', $this->errors), LOG_WARNING);
			return -3;
		}
	}

	/**
	 *  Load object in memory from the database
	 *
	 *  @param  int        	$id    		Id object
	 *  @param	string		$ref		Ref
	 *  @param	string		$track_id	Track id, a hash like ref
	 *  @return int              		<0 if KO, >0 if OK
	 */
	public function fetch($id = '', $ref = '', $track_id = '')
	{
		global $langs;

		// Check parameters
		if (!$id && !$track_id && !$ref) {
			$this->error = 'ErrorWrongParameters';
			dol_print_error(get_class($this)."::fetch ".$this->error);
			return -1;
		}

		$sql = "SELECT";
		$sql .= " t.rowid,";
		$sql .= " t.ref,";
		$sql .= " t.track_id,";
		$sql .= " t.fk_soc,";
		$sql .= " t.fk_project,";
		$sql .= " t.origin_email,";
		$sql .= " t.fk_user_create,";
		$sql .= " t.fk_user_assign,";
		$sql .= " t.subject,";
		$sql .= " t.message,";
		$sql .= " t.fk_statut,";
		$sql .= " t.resolution,";
		$sql .= " t.progress,";
		$sql .= " t.timing,";
		$sql .= " t.type_code,";
		$sql .= " t.category_code,";
		$sql .= " t.severity_code,";
		$sql .= " t.datec,";
		$sql .= " t.date_read,";
		$sql .= " t.date_close,";
		$sql .= " t.tms";
		$sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label";
		$sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";

		if ($id) {
			$sql .= " WHERE t.rowid = ".$this->db->escape($id);
		} else {
			$sql .= " WHERE t.entity IN (".getEntity($this->element, 1).")";
			if ($track_id) {
				$sql .= " AND t.track_id = '".$this->db->escape($track_id)."'";
			} elseif ($ref) {
				$sql .= " AND t.ref = '".$this->db->escape($ref)."'";
			}
		}

		dol_syslog(get_class($this)."::fetch sql=".$sql, LOG_DEBUG);
		$resql = $this->db->query($sql);
		if ($resql) {
			if ($this->db->num_rows($resql))
			{
				$obj = $this->db->fetch_object($resql);

				$this->id = $obj->rowid;
				$this->ref = $obj->ref;
				$this->track_id = $obj->track_id;
				$this->fk_soc = $obj->fk_soc;
				$this->socid = $obj->fk_soc; // for fetch_thirdparty() method
				$this->fk_project = $obj->fk_project;
				$this->origin_email = $obj->origin_email;
				$this->fk_user_create = $obj->fk_user_create;
				$this->fk_user_assign = $obj->fk_user_assign;
				$this->subject = $obj->subject;
				$this->message = $obj->message;
				$this->fk_statut = $obj->fk_statut;
				$this->resolution = $obj->resolution;
				$this->progress = $obj->progress;
				$this->timing = $obj->timing;

				$this->type_code = $obj->type_code;
				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
				$label_type = ($langs->trans("TicketTypeShort".$obj->type_code) != ("TicketTypeShort".$obj->type_code) ? $langs->trans("TicketTypeShort".$obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
				$this->type_label = $label_type;

				$this->category_code = $obj->category_code;
				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
				$label_category = ($langs->trans("TicketCategoryShort".$obj->category_code) != ("TicketCategoryShort".$obj->category_code) ? $langs->trans("TicketCategoryShort".$obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
				$this->category_label = $label_category;

				$this->severity_code = $obj->severity_code;
				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
				$label_severity = ($langs->trans("TicketSeverityShort".$obj->severity_code) != ("TicketSeverityShort".$obj->severity_code) ? $langs->trans("TicketSeverityShort".$obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
				$this->severity_label = $label_severity;

				$this->datec = $this->db->jdate($obj->datec);
				$this->date_creation = $this->db->jdate($obj->datec);
				$this->date_read = $this->db->jdate($obj->date_read);
				$this->date_validation = $this->db->jdate($obj->date_read);
				$this->date_close = $this->db->jdate($obj->date_close);
				$this->tms = $this->db->jdate($obj->tms);
				$this->date_modification = $this->db->jdate($obj->tms);

				$this->fetch_optionals();

				$this->db->free($resql);
				return 1;
			}
			else
			{
				return 0;
			}
		} else {
			$this->error = "Error ".$this->db->lasterror();
			dol_syslog(get_class($this)."::fetch ".$this->error, LOG_ERR);
			return -1;
		}
	}

	/**
	 * Load all objects in memory from database
	 *
	 * @param  User   $user      User for action
	 * @param  string $sortorder Sort order
	 * @param  string $sortfield Sort field
	 * @param  int    $limit     page number
	 * @param  int    $offset    Offset for query
	 * @param  int    $arch      archive or not (not used)
	 * @param  array  $filter    Filter for query
	 *                           output
	 * @return int <0 if KO, >0 if OK
	 */
	public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '')
	{
		global $langs;

		$extrafields = new ExtraFields($this->db);

		// fetch optionals attributes and labels
		$extrafields->fetch_name_optionals_label($this->table_element);

		$sql = "SELECT";
		$sql .= " t.rowid,";
		$sql .= " t.ref,";
		$sql .= " t.track_id,";
		$sql .= " t.fk_soc,";
		$sql .= " t.fk_project,";
		$sql .= " t.origin_email,";
		$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
		$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
		$sql .= " t.subject,";
		$sql .= " t.message,";
		$sql .= " t.fk_statut,";
		$sql .= " t.resolution,";
		$sql .= " t.progress,";
		$sql .= " t.timing,";
		$sql .= " t.type_code,";
		$sql .= " t.category_code,";
		$sql .= " t.severity_code,";
		$sql .= " t.datec,";
		$sql .= " t.date_read,";
		$sql .= " t.date_close,";
		$sql .= " t.tms";
		$sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
		// Add fields for extrafields
		foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
			$sql .= ($extrafields->attributes[$this->table_element]['type'][$key] != 'separate' ? ",ef.".$key.' as options_'.$key : '');
		}
		$sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid=t.fk_soc";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as uc ON uc.rowid=t.fk_user_create";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as ua ON ua.rowid=t.fk_user_assign";
		if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
			$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."ticket_extrafields as ef on (t.rowid = ef.fk_object)";
		}
		if (!$user->rights->societe->client->voir && !$user->socid) {
			$sql .= ", ".MAIN_DB_PREFIX."societe_commerciaux as sc";
		}

		$sql .= " WHERE t.entity IN (".getEntity('ticket').")";

		// Manage filter
		if (!empty($filter)) {
			foreach ($filter as $key => $value) {
				if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
					$sql .= ' AND '.$key.' = \''.$value.'\'';
				} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) {
					$sql .= " AND ".$key." = '".$this->db->escape($value)."'";
				} elseif ($key == 't.fk_statut') {
					if (is_array($value) && count($value) > 0) {
						$sql .= 'AND '.$key.' IN ('.implode(',', $value).')';
					} else {
						$sql .= ' AND '.$key.' = '.$this->db->escape($value);
					}
				} else {
					$sql .= ' AND '.$key.' LIKE \'%'.$value.'%\'';
				}
			}
		}
		if (!$user->rights->societe->client->voir && !$user->socid) {
			$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = ".$user->id;
		} elseif ($user->socid) {
			$sql .= " AND t.fk_soc = ".$user->socid;
		}

		$sql .= " ORDER BY ".$sortfield.' '.$sortorder;
		if (!empty($limit)) {
			$sql .= ' '.$this->db->plimit($limit + 1, $offset);
		}

		dol_syslog(get_class($this)."::fetch_all sql=".$sql, LOG_DEBUG);
		$resql = $this->db->query($sql);

		if ($resql) {
			$this->lines = array();

			$num = $this->db->num_rows($resql);
			$i = 0;

			if ($num) {
				while ($i < $num) {
					$obj = $this->db->fetch_object($resql);

					$line = new TicketsLine();

					$line->id = $obj->rowid;
					$line->rowid = $obj->rowid;
					$line->ref = $obj->ref;
					$line->track_id = $obj->track_id;
					$line->fk_soc = $obj->fk_soc;
					$line->fk_project = $obj->fk_project;
					$line->origin_email = $obj->origin_email;

					$line->fk_user_create = $obj->fk_user_create;
					$line->user_create_lastname = $obj->user_create_lastname;
					$line->user_create_firstname = $obj->user_create_firstname;

					$line->fk_user_assign = $obj->fk_user_assign;
					$line->user_assign_lastname = $obj->user_assign_lastname;
					$line->user_assign_firstname = $obj->user_assign_firstname;

					$line->subject = $obj->subject;
					$line->message = $obj->message;
					$line->fk_statut = $obj->fk_statut;
					$line->resolution = $obj->resolution;
					$line->progress = $obj->progress;
					$line->timing = $obj->timing;

					// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
					$label_type = ($langs->trans("TicketTypeShort".$obj->type_code) != ("TicketTypeShort".$obj->type_code) ? $langs->trans("TicketTypeShort".$obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
					$line->type_label = $label_type;

					$this->category_code = $obj->category_code;
					// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
					$label_category = ($langs->trans("TicketCategoryShort".$obj->category_code) != ("TicketCategoryShort".$obj->category_code) ? $langs->trans("TicketCategoryShort".$obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
					$line->category_label = $label_category;

					$this->severity_code = $obj->severity_code;
					// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
					$label_severity = ($langs->trans("TicketSeverityShort".$obj->severity_code) != ("TicketSeverityShort".$obj->severity_code) ? $langs->trans("TicketSeverityShort".$obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
					$line->severity_label = $label_severity;

					$line->datec = $this->db->jdate($obj->datec);
					$line->date_read = $this->db->jdate($obj->date_read);
					$line->date_close = $this->db->jdate($obj->date_close);

					// Extra fields
					if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
						foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
							$tmpkey = 'options_'.$key;
							$line->{$tmpkey} = $obj->$tmpkey;
						}
					}

					$this->lines[$i] = $line;
					$i++;
				}
			}
			$this->db->free($resql);
			return $num;
		} else {
			$this->error = "Error ".$this->db->lasterror();
			dol_syslog(get_class($this)."::fetch_all ".$this->error, LOG_ERR);
			return -1;
		}
	}

	/**
	 *  Update object into database
	 *
	 *  @param  User $user      User that modifies
	 *  @param  int  $notrigger 0=launch triggers after, 1=disable triggers
	 *  @return int                     <0 if KO, >0 if OK
	 */
	public function update($user = 0, $notrigger = 0)
	{
		global $conf, $langs, $hookmanager;
		$error = 0;

		// Clean parameters
		if (isset($this->ref)) {
			$this->ref = trim($this->ref);
		}

		if (isset($this->track_id)) {
			$this->track_id = trim($this->track_id);
		}

		if (isset($this->fk_soc)) {
			$this->fk_soc = (int) $this->fk_soc;
		}

		if (isset($this->fk_project)) {
			$this->fk_project = (int) $this->fk_project;
		}

		if (isset($this->origin_email)) {
			$this->origin_email = trim($this->origin_email);
		}

		if (isset($this->fk_user_create)) {
			$this->fk_user_create = (int) $this->fk_user_create;
		}

		if (isset($this->fk_user_assign)) {
			$this->fk_user_assign = (int) $this->fk_user_assign;
		}

		if (isset($this->subject)) {
			$this->subject = trim($this->subject);
		}

		if (isset($this->message)) {
			$this->message = trim($this->message);
		}

		if (isset($this->fk_statut)) {
			$this->fk_statut = (int) $this->fk_statut;
		}

		if (isset($this->resolution)) {
			$this->resolution = trim($this->resolution);
		}

		if (isset($this->progress)) {
			$this->progress = trim($this->progress);
		}

		if (isset($this->timing)) {
			$this->timing = trim($this->timing);
		}

		if (isset($this->type_code)) {
			$this->timing = trim($this->type_code);
		}

		if (isset($this->category_code)) {
			$this->timing = trim($this->category_code);
		}

		if (isset($this->severity_code)) {
			$this->timing = trim($this->severity_code);
		}

		// Check parameters
		// Put here code to add a control on parameters values
		// Update request
		$sql = "UPDATE ".MAIN_DB_PREFIX."ticket SET";
		$sql .= " ref=".(isset($this->ref) ? "'".$this->db->escape($this->ref)."'" : "").",";
		$sql .= " track_id=".(isset($this->track_id) ? "'".$this->db->escape($this->track_id)."'" : "null").",";
		$sql .= " fk_soc=".(isset($this->fk_soc) ? "'".$this->db->escape($this->fk_soc)."'" : "null").",";
		$sql .= " fk_project=".(isset($this->fk_project) ? "'".$this->db->escape($this->fk_project)."'" : "null").",";
		$sql .= " origin_email=".(isset($this->origin_email) ? "'".$this->db->escape($this->origin_email)."'" : "null").",";
		$sql .= " fk_user_create=".(isset($this->fk_user_create) ? $this->fk_user_create : "null").",";
		$sql .= " fk_user_assign=".(isset($this->fk_user_assign) ? $this->fk_user_assign : "null").",";
		$sql .= " subject=".(isset($this->subject) ? "'".$this->db->escape($this->subject)."'" : "null").",";
		$sql .= " message=".(isset($this->message) ? "'".$this->db->escape($this->message)."'" : "null").",";
		$sql .= " fk_statut=".(isset($this->fk_statut) ? $this->fk_statut : "null").",";
		$sql .= " resolution=".(isset($this->resolution) ? $this->resolution : "null").",";
		$sql .= " progress=".(isset($this->progress) ? "'".$this->db->escape($this->progress)."'" : "null").",";
		$sql .= " timing=".(isset($this->timing) ? "'".$this->db->escape($this->timing)."'" : "null").",";
		$sql .= " type_code=".(isset($this->type_code) ? "'".$this->db->escape($this->type_code)."'" : "null").",";
		$sql .= " category_code=".(isset($this->category_code) ? "'".$this->db->escape($this->category_code)."'" : "null").",";
		$sql .= " severity_code=".(isset($this->severity_code) ? "'".$this->db->escape($this->severity_code)."'" : "null").",";
		$sql .= " datec=".(dol_strlen($this->datec) != 0 ? "'".$this->db->idate($this->datec)."'" : 'null').",";
		$sql .= " date_read=".(dol_strlen($this->date_read) != 0 ? "'".$this->db->idate($this->date_read)."'" : 'null').",";
		$sql .= " date_close=".(dol_strlen($this->date_close) != 0 ? "'".$this->db->idate($this->date_close)."'" : 'null')."";
		$sql .= " WHERE rowid=".$this->id;

		$this->db->begin();

		$resql = $this->db->query($sql);
		if (!$resql) {
			$error++;
			$this->errors[] = "Error ".$this->db->lasterror();
		}

		if (!$error) {
			// Update extrafields
			$result = $this->insertExtraFields();
			if ($result < 0) {
				$error++;
			}
		}

		if (!$error && !$notrigger) {
			// Call trigger
			$result = $this->call_trigger('TICKET_MODIFY', $user);
			if ($result < 0) {
				$error++;
			}
			  // End call triggers
		}

		// Commit or rollback
		if ($error) {
			foreach ($this->errors as $errmsg) {
				dol_syslog(get_class($this)."::update ".$errmsg, LOG_ERR);
				$this->error .= ($this->error ? ', '.$errmsg : $errmsg);
			}
			$this->db->rollback();
			return -1 * $error;
		} else {
			$this->db->commit();
			return 1;
		}
	}

	/**
	 *  Delete object in database
	 *
	 *     @param  User $user      User that deletes
	 *  @param  int  $notrigger 0=launch triggers after, 1=disable triggers
	 *  @return int                     <0 if KO, >0 if OK
	 */
	public function delete($user, $notrigger = 0)
	{
		global $conf, $langs;
		$error = 0;

		$this->db->begin();

		if (!$error) {
			if (!$notrigger) {
				// Call trigger
				$result = $this->call_trigger('TICKET_DELETE', $user);
				if ($result < 0) {
					$error++;
				}
				// End call triggers
			}
		}

		if (!$error) {
			// Delete linked contacts
			$res = $this->delete_linked_contact();
			if ($res < 0) {
				dol_syslog(get_class($this)."::delete error", LOG_ERR);
				$error++;
			}
		}

		if (!$error) {
			// Delete linked object
			$res = $this->deleteObjectLinked();
			if ($res < 0) $error++;
		}

		// Removed extrafields
		if (!$error) {
			$result = $this->deleteExtraFields();
			if ($result < 0) {
				$error++;
				dol_syslog(get_class($this)."::delete error -3 ".$this->error, LOG_ERR);
			}
		}

		if (!$error) {
			$sql = "DELETE FROM ".MAIN_DB_PREFIX."ticket";
			$sql .= " WHERE rowid=".$this->id;

			dol_syslog(get_class($this)."::delete sql=".$sql);
			$resql = $this->db->query($sql);
			if (!$resql) {
				$error++;
				$this->errors[] = "Error ".$this->db->lasterror();
			}
		}

		// Commit or rollback
		if ($error) {
			foreach ($this->errors as $errmsg) {
				dol_syslog(get_class($this)."::delete ".$errmsg, LOG_ERR);
				$this->error .= ($this->error ? ', '.$errmsg : $errmsg);
			}
			$this->db->rollback();
			return -1 * $error;
		} else {
			$this->db->commit();
			return 1;
		}
	}

	/**
	 *     Load an object from its id and create a new one in database
	 *
	 *     @param   User    $user       User that clone
	 *     @param   int     $fromid     Id of object to clone
	 *     @return  int                 New id of clone
	 */
	public function createFromClone(User $user, $fromid)
	{
		$error = 0;

		$object = new Ticket($this->db);

		$this->db->begin();

		// Load source object
		$object->fetch($fromid);
		$object->id = 0;
		$object->statut = 0;

		// Clear fields
		// ...
		// Create clone
		$object->context['createfromclone'] = 'createfromclone';
		$result = $object->create($user);

		// Other options
		if ($result < 0) {
			$this->error = $object->error;
			$error++;
		}

		if (!$error) {
		}

		unset($object->context['createfromclone']);

		// End
		if (!$error) {
			$this->db->commit();
			return $object->id;
		} else {
			$this->db->rollback();
			return -1;
		}
	}

	/**
	 *     Initialise object with example values
	 *     Id must be 0 if object instance is a specimen
	 *
	 *     @return void
	 */
	public function initAsSpecimen()
	{
		$this->id = 0;

		$this->ref = 'TI0501-001';
		$this->track_id = 'XXXXaaaa';
		$this->origin_email = 'email@email.com';
		$this->fk_project = 1;
		$this->fk_user_create = 1;
		$this->fk_user_assign = 1;
		$this->subject = 'Subject of ticket';
		$this->message = 'Message of ticket';
		$this->fk_statut = 0;
		$this->resolution = '1';
		$this->progress = '10';
		$this->timing = '30';
		$this->type_code = 'TYPECODE';
		$this->category_code = 'CATEGORYCODE';
		$this->severity_code = 'SEVERITYCODE';
		$this->datec = '';
		$this->date_read = '';
		$this->date_close = '';
		$this->tms = '';
	}

	/**
	 * print selected status
	 *
	 * @param string    $selected   selected status
	 * @return void
	 */
	public function printSelectStatus($selected = "")
	{
		print Form::selectarray('search_fk_statut', $this->statuts_short, $selected, $show_empty = 1, $key_in_label = 0, $value_as_key = 0, $option = '', $translate = 1, $maxlen = 0, $disabled = 0, $sort = '', $morecss = '');
	}


	/**
	 *      Charge dans cache la liste des types de tickets (paramétrable dans dictionnaire)
	 *
	 *      @return int             Number of lines loaded, 0 if already loaded, <0 if KO
	 */
	public function loadCacheTypesTickets()
	{
		global $langs;

		if (!empty($this->cache_types_tickets) && count($this->cache_types_tickets)) {
			return 0;
		}
		// Cache deja charge

		$sql = "SELECT rowid, code, label, use_default, pos, description";
		$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_type";
		$sql .= " WHERE active > 0";
		$sql .= " ORDER BY pos";
		dol_syslog(get_class($this)."::load_cache_type_tickets sql=".$sql, LOG_DEBUG);
		$resql = $this->db->query($sql);
		if ($resql) {
			$num = $this->db->num_rows($resql);
			$i = 0;
			while ($i < $num) {
				$obj = $this->db->fetch_object($resql);
				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
				$label = ($langs->trans("TicketTypeShort".$obj->code) != ("TicketTypeShort".$obj->code) ? $langs->trans("TicketTypeShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
				$this->cache_types_tickets[$obj->rowid]['code'] = $obj->code;
				$this->cache_types_tickets[$obj->rowid]['label'] = $label;
				$this->cache_types_tickets[$obj->rowid]['use_default'] = $obj->use_default;
				$this->cache_types_tickets[$obj->rowid]['pos'] = $obj->pos;
				$i++;
			}
			return $num;
		} else {
			dol_print_error($this->db);
			return -1;
		}
	}

	/**
	 *      Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire)
	 *
	 *      @return int             Number of lines loaded, 0 if already loaded, <0 if KO
	 */
	public function loadCacheCategoriesTickets()
	{
		global $langs;

		if (!empty($this->cache_category_ticket) && count($this->cache_category_tickets)) {
			return 0;
		}
		// Cache deja charge

		$sql = "SELECT rowid, code, label, use_default, pos, description";
		$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_category";
		$sql .= " WHERE active > 0";
		$sql .= " ORDER BY pos";
		dol_syslog(get_class($this)."::load_cache_categories_tickets sql=".$sql, LOG_DEBUG);
		$resql = $this->db->query($sql);
		if ($resql) {
			$num = $this->db->num_rows($resql);
			$i = 0;
			while ($i < $num) {
				$obj = $this->db->fetch_object($resql);
				$this->cache_category_tickets[$obj->rowid]['code'] = $obj->code;
				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
				$label = ($langs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code) ? $langs->trans("TicketCategoryShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
				$this->cache_category_tickets[$obj->rowid]['label'] = $label;
				$this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default;
				$this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos;
				$i++;
			}
			return $num;
		} else {
			dol_print_error($this->db);
			return -1;
		}
	}

	/**
	 *      Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire)
	 *
	 *      @return int             Number of lines loaded, 0 if already loaded, <0 if KO
	 */
	public function loadCacheSeveritiesTickets()
	{
		global $langs;

		if (!empty($this->cache_severity_tickets) && count($this->cache_severity_tickets)) {
			return 0;
		}
		// Cache deja charge

		$sql = "SELECT rowid, code, label, use_default, pos, description";
		$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_severity";
		$sql .= " WHERE active > 0";
		$sql .= " ORDER BY pos";
		dol_syslog(get_class($this)."::loadCacheSeveritiesTickets sql=".$sql, LOG_DEBUG);
		$resql = $this->db->query($sql);
		if ($resql) {
			$num = $this->db->num_rows($resql);
			$i = 0;
			while ($i < $num) {
				$obj = $this->db->fetch_object($resql);

				$this->cache_severity_tickets[$obj->rowid]['code'] = $obj->code;
				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
				$label = ($langs->trans("TicketSeverityShort".$obj->code) != ("TicketSeverityShort".$obj->code) ? $langs->trans("TicketSeverityShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
				$this->cache_severity_tickets[$obj->rowid]['label'] = $label;
				$this->cache_severity_tickets[$obj->rowid]['use_default'] = $obj->use_default;
				$this->cache_severity_tickets[$obj->rowid]['pos'] = $obj->pos;
				$i++;
			}
			return $num;
		} else {
			dol_print_error($this->db);
			return -1;
		}
	}


	/**
	 * Return status label of object
	 *
	 * @param      int		$mode     0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
	 * @return     string    			  Label
	 */
	public function getLibStatut($mode = 0)
	{
		return $this->libStatut($this->fk_statut, $mode);
	}


	// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
	/**
	 *    Return status label of object
	 *
	 *    @param      string 	$status      Id status
	 *    @param      int		$mode        0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto
	 *    @return     string     			 Label
	 */
	public function LibStatut($status, $mode = 0)
	{
		// phpcs:enable
		global $langs;

		$labelStatus = $this->statuts[$status];
		$labelStatusShort = $this->statuts_short[$status];

		if ($status == self::STATUS_NOT_READ) {
			$statusType = 'status0';
		}
		elseif ($status == self::STATUS_READ) {
			$statusType = 'status1';
		}
		elseif ($status == self::STATUS_ASSIGNED) {
			$statusType = 'status3';
		}
		elseif ($status == self::STATUS_IN_PROGRESS) {
			$statusType = 'status4';
		}
		elseif ($status == self::STATUS_WAITING) {
			$statusType = 'status3';
		}
		elseif ($status == self::STATUS_NEED_MORE_INFO) {
			$statusType = 'status9';
		}
		elseif ($status == self::STATUS_CANCELED) {
			$statusType = 'status9';
		}
		elseif ($status == self::STATUS_CLOSED) {
			$statusType = 'status6';
		}
		else {
			$labelStatus = $langs->trans('Unknown');
			$labelStatusShort = $langs->trans('Unknown');
			$statusType = 'status0';
			$mode = 0;
		}

		return dolGetStatus($langs->trans($labelStatus), $langs->trans($labelStatusShort), '', $statusType, $mode);
	}


	/**
	 *  Return a link to the object card (with optionaly the picto)
	 *
	 *	@param	int		$withpicto					Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto)
	 *	@param	string	$option						On what the link point to ('nolink', ...)
	 *  @param	int  	$notooltip					1=Disable tooltip
	 *  @param  string  $morecss            		Add more css on link
	 *  @param  int     $save_lastsearch_value    	-1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking
	 *	@return	string								String with URL
	 */
	public function getNomUrl($withpicto = 0, $option = '', $notooltip = 0, $morecss = '', $save_lastsearch_value = -1)
	{
		global $db, $conf, $langs;
		global $dolibarr_main_authentication, $dolibarr_main_demo;
		global $menumanager;

		if (!empty($conf->dol_no_mouse_hover)) $notooltip = 1; // Force disable tooltips

		$result = '';
		$companylink = '';

		$label = '<u>'.$langs->trans("Ticket").'</u>';
		$label .= '<br>';
		$label .= '<b>'.$langs->trans('Ref').':</b> '.$this->ref.'<br>';
		$label .= '<b>'.$langs->trans('TicketTrackId').':</b> '.$this->track_id.'<br>';
		$label .= '<b>'.$langs->trans('Subject').':</b> '.$this->subject;

		$url = dol_buildpath('/ticket/card.php', 1).'?id='.$this->id;

		if ($option != 'nolink')
		{
			// Add param to save lastsearch_values or not
			$add_save_lastsearch_values = ($save_lastsearch_value == 1 ? 1 : 0);
			if ($save_lastsearch_value == -1 && preg_match('/list\.php/', $_SERVER["PHP_SELF"])) $add_save_lastsearch_values = 1;
			if ($add_save_lastsearch_values) $url .= '&save_lastsearch_values=1';
		}

		$linkclose = '';
		if (empty($notooltip))
		{
			if (!empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER))
			{
				$label = $langs->trans("ShowTicket");
				$linkclose .= ' alt="'.dol_escape_htmltag($label, 1).'"';
			}
			$linkclose .= ' title="'.dol_escape_htmltag($label, 1).'"';
			$linkclose .= ' class="classfortooltip'.($morecss ? ' '.$morecss : '').'"';
		}
		else $linkclose = ($morecss ? ' class="'.$morecss.'"' : '');

		$linkstart = '<a href="'.$url.'"';
		$linkstart .= $linkclose.'>';
		$linkend = '</a>';

		$result .= $linkstart;
		if ($withpicto) $result .= img_object(($notooltip ? '' : $label), ($this->picto ? $this->picto : 'generic'), ($notooltip ? (($withpicto != 2) ? 'class="paddingright"' : '') : 'class="'.(($withpicto != 2) ? 'paddingright ' : '').'classfortooltip"'), 0, 0, $notooltip ? 0 : 1);
		if ($withpicto != 2) $result .= $this->ref;
		$result .= $linkend;
		//if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : '');

		return $result;
	}


	/**
	 *    Mark a message as read
	 *
	 *    @param    User		$user			    Object user
	 *    @param	  int			$notrigger		No trigger
	 *    @return   int							      <0 if KO, >0 if OK
	 */
	public function markAsRead($user, $notrigger = 0)
	{
		global $conf, $langs;

		$error = 0;

		if ($this->statut != self::STATUS_CANCELED) { // no closed
			$this->db->begin();

			$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
			$sql .= " SET fk_statut = ".Ticket::STATUS_READ.", date_read='".$this->db->idate(dol_now())."'";
			$sql .= " WHERE rowid = ".$this->id;

			dol_syslog(get_class($this)."::markAsRead");
			$resql = $this->db->query($sql);
			if ($resql) {
				$this->actionmsg = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs));
				$this->actionmsg2 = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs));

				if (!$error && !$notrigger) {
					// Call trigger
					$result = $this->call_trigger('TICKET_MODIFY', $user);
					if ($result < 0) {
						$error++;
					}
					// End call triggers
				}

				if (!$error) {
					$this->db->commit();
					return 1;
				} else {
					$this->db->rollback();
					$this->error = join(',', $this->errors);
					dol_syslog(get_class($this)."::markAsRead ".$this->error, LOG_ERR);
					return -1;
				}
			} else {
				$this->db->rollback();
				$this->error = $this->db->lasterror();
				dol_syslog(get_class($this)."::markAsRead ".$this->error, LOG_ERR);
				return -1;
			}
		}
	}

	/**
	 *    Mark a message as read
	 *
	 *    @param    User	$user				Object user
	 *    @param    int 	$id_assign_user		ID of user assigned
	 *    @param    int 	$notrigger        	Disable trigger
	 *    @return   int							<0 if KO, 0=Nothing done, >0 if OK
	 */
	public function assignUser($user, $id_assign_user, $notrigger = 0)
	{
		global $conf, $langs;

		$error = 0;
		$this->db->begin();

		$this->oldcopy = dol_clone($this);

		$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
		if ($id_assign_user > 0)
		{
			$sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut = ".Ticket::STATUS_ASSIGNED;
		}
		else
		{
			$sql .= " SET fk_user_assign=null, fk_statut = ".Ticket::STATUS_READ;
		}
		$sql .= " WHERE rowid = ".$this->id;

		dol_syslog(get_class($this)."::assignUser sql=".$sql);
		$resql = $this->db->query($sql);
		if ($resql)
		{
			$this->fk_user_assign = $id_assign_user; // May be used by trigger

			if (!$notrigger) {
				// Call trigger
				$result = $this->call_trigger('TICKET_ASSIGNED', $user);
				if ($result < 0) {
					$error++;
				}
				// End call triggers
			}

			if (!$error) {
				$this->db->commit();
				return 1;
			} else {
				$this->db->rollback();
				$this->error = join(',', $this->errors);
				dol_syslog(get_class($this)."::assignUser ".$this->error, LOG_ERR);
				return -1;
			}
		} else {
			$this->db->rollback();
			$this->error = $this->db->lasterror();
			dol_syslog(get_class($this)."::assignUser ".$this->error, LOG_ERR);
			return -1;
		}
	}


	/**
	 *  Send notification of changes by email
	 *
	 * 	@param  User   $user    		User that create
	 * 	@param  string $message 		Log message
	 * 	@return int                 	<0 if KO, >0 if OK (number of emails sent)
	 */
	private function sendLogByEmail($user, $message)
	{
		global $conf, $langs;

		$nb_sent = 0;

		$langs->load('ticket');

		// Retrieve email of all contacts (internal and external)
		$contacts = $this->listeContact(-1, 'internal');
		$contacts = array_merge($contacts, $this->listeContact(-1, 'external'));

		/* If origin_email and no socid, we add email to the list * */
		if (!empty($this->origin_email) && empty($this->fk_soc)) {
			$array_ext = array(array('firstname' => '', 'lastname' => '', 'email' => $this->origin_email, 'libelle' => $langs->transnoentities('TicketEmailOriginIssuer'), 'socid' => "-1"));
			$contacts = array_merge($contacts, $array_ext);
		}

		if (!empty($this->fk_soc)) {
			$this->fetch_thirdparty($this->fk_soc);
			$array_company = array(array('firstname' => '', 'lastname' => $this->client->name, 'email' => $this->client->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $this->client->id));
			$contacts = array_merge($contacts, $array_company);
		}

		// foreach contact send email with notification message
		if (count($contacts) > 0) {
			foreach ($contacts as $key => $info_sendto) {
				$message = '';
				$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNotificationEmailSubject', $this->track_id);
				$message .= $langs->transnoentities('TicketNotificationEmailBody', $this->track_id)."\n\n";
				$message .= $langs->transnoentities('Title').' : '.$this->subject."\n";

				$recipient_name = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1');
				$recipient = (!empty($recipient_name) ? $recipient_name : $info_sendto['email']).' ('.strtolower($info_sendto['libelle']).')';
				$message .= $langs->transnoentities('TicketNotificationRecipient').' : '.$recipient."\n";
				$message .= "\n";
				$message .= '* '.$langs->transnoentities('TicketNotificationLogMessage').' *'."\n";
				$message .= dol_html_entity_decode($log_message, ENT_QUOTES)."\n";

				if ($info_sendto['source'] == 'internal') {
					$url_internal_ticket = dol_buildpath('/ticket/card.php', 2).'?track_id='.$this->track_id;
					$message .= "\n".$langs->transnoentities('TicketNotificationEmailBodyInfosTrackUrlinternal').' : <a href="'.$url_internal_ticket.'">'.$this->track_id.'</a>'."\n";
				} else {
					$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$this->track_id;
					$message .= "\n".$langs->transnoentities('TicketNewEmailBodyInfosTrackUrlCustomer').' : <a href="'.$url_public_ticket.'">'.$this->track_id.'</a>'."\n";
				}

				$message .= "\n";
				$message .= $langs->transnoentities('TicketEmailPleaseDoNotReplyToThisEmail')."\n";

				$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
				$replyto = $from;

				// Init to avoid errors
				$filepath = array();
				$filename = array();
				$mimetype = array();

				$message = dol_nl2br($message);

				if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
					$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
					$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
				}
				include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
				$mailfile = new CMailFile($subject, $info_sendto['email'], $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, 0);
				if ($mailfile->error || $mailfile->errors) {
					setEventMessages($mailfile->error, $mailfile->errors, 'errors');
				} else {
					$result = $mailfile->sendfile();
					if ($result > 0) {
						$nb_sent++;
					}
				}
				if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
					$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
				}
			}

			setEventMessages($langs->trans('TicketNotificationNumberEmailSent', $nb_sent), null, 'mesgs');
		}

		return $nb_sent;
	}

	/**
	 *      Charge la liste des actions sur le ticket
	 *
	 *      @return int             Number of lines loaded, 0 if already loaded, <0 if KO
	 */
	public function loadCacheLogsTicket()
	{
		global $langs;

		if (is_array($this->cache_logs_ticket) && count($this->cache_logs_ticket)) {
			return 0;
		}
		// Cache deja charge

		// TODO Read the table llx_actioncomm
		/*
        $sql = "SELECT rowid, fk_user_create, datec, message";
        $sql .= " FROM " . MAIN_DB_PREFIX . "ticket_logs";
        $sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'";
        $sql .= " ORDER BY datec DESC";

        $resql = $this->db->query($sql);
        if ($resql) {
            $num = $this->db->num_rows($resql);
            $i = 0;
            while ($i < $num) {
                $obj = $this->db->fetch_object($resql);
                $this->cache_logs_ticket[$i]['id'] = $obj->rowid;
                $this->cache_logs_ticket[$i]['fk_user_create'] = $obj->fk_user_create;
                $this->cache_logs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
                $this->cache_logs_ticket[$i]['message'] = $obj->message;
                $i++;
            }
            return $num;
        } else {
            $this->error = "Error " . $this->db->lasterror();
            dol_syslog(get_class($this) . "::loadCacheLogsTicket " . $this->error, LOG_ERR);
            return -1;
        }*/

		return 0;
	}

	/**
	 * Add message into database
	 *
	 * @param User 	 $user      		  User that creates
	 * @param int  	 $notrigger 		  0=launch triggers after, 1=disable triggers
	 * @param array	 $filename_list       List of files to attach (full path of filename on file system)
	 * @param array	 $mimetype_list       List of MIME type of attached files
	 * @param array	 $mimefilename_list   List of attached file name in message
	 * @return int						  <0 if KO, >0 if OK
	 */
	public function createTicketMessage($user, $notrigger = 0, $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array())
	{
		global $conf, $langs;
		$error = 0;

		$now = dol_now();

		// Clean parameters
		if (isset($this->fk_track_id)) {
			$this->fk_track_id = trim($this->fk_track_id);
		}

		if (isset($this->message)) {
			$this->message = trim($this->message);
		}

		$this->db->begin();

		// Insert entry into agenda with code 'TICKET_MSG'
		include_once DOL_DOCUMENT_ROOT.'/comm/action/class/actioncomm.class.php';
		$actioncomm = new ActionComm($this->db);
		$actioncomm->type_code = 'AC_OTH';
		$actioncomm->code = 'TICKET_MSG';
		if ($this->private) {
			$actioncomm->code = 'TICKET_MSG_PRIVATE';
		}
		$actioncomm->socid = $this->socid;
		$actioncomm->label = $this->subject;
		$actioncomm->note_private = $this->message;
		$actioncomm->userassigned = array($user->id);
		$actioncomm->userownerid = $user->id;
		$actioncomm->datep = $now;
		$actioncomm->percentage = 100;
		$actioncomm->elementtype = 'ticket';
		$actioncomm->fk_element = $this->id;

		$attachedfiles = array();
		$attachedfiles['paths'] = $filename_list;
		$attachedfiles['names'] = $mimefilename_list;
		$attachedfiles['mimes'] = $mimetype_list;
		if (is_array($attachedfiles) && count($attachedfiles) > 0) {
			$actioncomm->attachedfiles = $attachedfiles;
		}

		if (!empty($mimefilename_list) && is_array($mimefilename_list))
		{
			$actioncomm->note_private = dol_concatdesc($actioncomm->note_private, "\n".$langs->transnoentities("AttachedFiles").': '.join(';', $mimefilename_list));
		}

		$actionid = $actioncomm->create($user);
		if ($actionid <= 0)
		{
			$error++;
			$this->error = $actioncomm->error;
			$this->errors = $actioncomm->errors;
		}

		// Commit or rollback
		if ($error) {
			$this->db->rollback();
			return -1 * $error;
		} else {
			$this->db->commit();
			return 1;
		}
	}

	/**
	 *      Load the list of event on ticket into ->cache_msgs_ticket
	 *
	 *      @return int             Number of lines loaded, 0 if already loaded, <0 if KO
	 */
	public function loadCacheMsgsTicket()
	{
		if (is_array($this->cache_msgs_ticket) && count($this->cache_msgs_ticket)) {
			return 0;
		}

		// Cache already loaded

		$sql = "SELECT id as rowid, fk_user_author, datec, label, note as message, code";
		$sql .= " FROM ".MAIN_DB_PREFIX."actioncomm";
		$sql .= " WHERE fk_element = ".(int) $this->id;
		$sql .= " AND elementtype = 'ticket'";
		$sql .= " ORDER BY datec DESC";

		dol_syslog(get_class($this)."::load_cache_actions_ticket sql=".$sql, LOG_DEBUG);
		$resql = $this->db->query($sql);
		if ($resql) {
			$num = $this->db->num_rows($resql);
			$i = 0;
			while ($i < $num) {
				$obj = $this->db->fetch_object($resql);
				$this->cache_msgs_ticket[$i]['id'] = $obj->rowid;
				$this->cache_msgs_ticket[$i]['fk_user_author'] = $obj->fk_user_author;
				$this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
				$this->cache_msgs_ticket[$i]['subject'] = $obj->label;
				$this->cache_msgs_ticket[$i]['message'] = $obj->message;
				$this->cache_msgs_ticket[$i]['private'] = ($obj->code == 'TICKET_MSG_PRIVATE' ? 1 : 0);
				$i++;
			}
			return $num;
		} else {
			$this->error = "Error ".$this->db->lasterror();
			dol_syslog(get_class($this)."::load_cache_actions_ticket ".$this->error, LOG_ERR);
			return -1;
		}
	}

	/**
	 *    Close a ticket
	 *
	 *    @param    User    $user      User that close
	 *    @return   int		           <0 if KO, >0 if OK
	 */
	public function close(User $user)
	{
		global $conf, $langs;

		if ($this->fk_statut != Ticket::STATUS_CLOSED) { // not closed
			$this->db->begin();

			$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
			$sql .= " SET fk_statut=".Ticket::STATUS_CLOSED.", progress=100, date_close='".$this->db->idate(dol_now())."'";
			$sql .= " WHERE rowid = ".$this->id;

			dol_syslog(get_class($this)."::close sql=".$sql);
			$resql = $this->db->query($sql);
			if ($resql) {
				$error = 0;

				// Valid and close fichinter linked
				$this->fetchObjectLinked($this->id, $this->element, null, 'fichinter');
				if ($this->linkedObjectsIds)
				{
					foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) {
						$fichinter = new Fichinter($this->db);
						$fichinter->fetch($fichinter_id);
						if ($fichinter->statut == 0) {
							$result = $fichinter->setValid($user);
							if (!$result) {
								$this->errors[] = $fichinter->error;
								$error++;
							}
						}
						if ($fichinter->statut < 3) {
							$result = $fichinter->setStatut(3);
							if (!$result) {
								$this->errors[] = $fichinter->error;
								$error++;
							}
						}
					}
				}

				// Call trigger
				$result = $this->call_trigger('TICKET_CLOSE', $user);
				if ($result < 0) {
					$error++;
				}
				// End call triggers

				if (!$error) {
					$this->db->commit();
					return 1;
				} else {
					$this->db->rollback();
					$this->error = join(',', $this->errors);
					dol_syslog(get_class($this)."::close ".$this->error, LOG_ERR);
					return -1;
				}
			} else {
				$this->db->rollback();
				$this->error = $this->db->lasterror();
				dol_syslog(get_class($this)."::close ".$this->error, LOG_ERR);
				return -1;
			}
		}
	}

	/**
	 *     Search and fetch thirparties by email
	 *
	 *     @param  string $email   		Email
	 *     @param  int    $type    		Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
	 *     @param  array  $filters 		Array of couple field name/value to filter the companies with the same name
	 *     @param  string $clause  		Clause for filters
	 *     @return array        		Array of thirdparties object
	 */
	public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND')
	{
		$thirdparties = array();

		// Generation requete recherche
		$sql = "SELECT rowid FROM ".MAIN_DB_PREFIX."societe";
		$sql .= " WHERE entity IN (".getEntity('ticket', 1).")";
		if (!empty($type)) {
			if ($type == 1 || $type == 2) {
				$sql .= " AND client = ".$type;
			} elseif ($type == 3) {
				$sql .= " AND fournisseur = 1";
			}
		}
		if (!empty($email)) {
			if (!$exact) {
				if (preg_match('/^([\*])?[^*]+([\*])?$/', $email, $regs) && count($regs) > 1) {
					$email = str_replace('*', '%', $email);
				} else {
					$email = '%'.$email.'%';
				}
			}
			$sql .= " AND ";
			if (is_array($filters) && !empty($filters)) {
				$sql .= "(";
			}

			if (!$case) {
				$sql .= "email LIKE '".$this->db->escape($email)."'";
			} else {
				$sql .= "email LIKE BINARY '".$this->db->escape($email)."'";
			}
		}
		if (is_array($filters) && !empty($filters)) {
			foreach ($filters as $field => $value) {
				$sql .= " ".$clause." ".$field." LIKE BINARY '".$this->db->escape($value)."'";
			}
			if (!empty($email)) {
				$sql .= ")";
			}
		}

		$res = $this->db->query($sql);
		if ($res) {
			while ($rec = $this->db->fetch_array($res)) {
				$soc = new Societe($this->db);
				$soc->fetch($rec['rowid']);
				$thirdparties[] = $soc;
			}

			return $thirdparties;
		} else {
			$this->error = $this->db->error().' sql='.$sql;
			dol_syslog(get_class($this)."::searchSocidByEmail ".$this->error, LOG_ERR);
			return -1;
		}
	}

	/**
	 *     Search and fetch contacts by email
	 *
	 *     @param  string $email 	Email
	 *     @param  array  $socid 	Limit to a thirdparty
	 *     @param  string $case  	Respect case
	 *     @return array        	Array of contacts object
	 */
	public function searchContactByEmail($email, $socid = '', $case = '')
	{
		$contacts = array();

		// Generation requete recherche
		$sql = "SELECT rowid FROM ".MAIN_DB_PREFIX."socpeople";
		$sql .= " WHERE entity IN (".getEntity('socpeople').")";
		if (!empty($socid)) {
			$sql .= " AND fk_soc='".$this->db->escape($socid)."'";
		}

		if (!empty($email)) {
			$sql .= " AND ";

			if (!$case) {
				$sql .= "email LIKE '".$this->db->escape($email)."'";
			} else {
				$sql .= "email LIKE BINARY '".$this->db->escape($email)."'";
			}
		}

		$res = $this->db->query($sql);
		if ($res) {
			while ($rec = $this->db->fetch_array($res)) {
				include_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
				$contactstatic = new Contact($this->db);
				$contactstatic->fetch($rec['rowid']);
				$contacts[] = $contactstatic;
			}

			return $contacts;
		} else {
			$this->error = $this->db->error().' sql='.$sql;
			dol_syslog(get_class($this)."::searchContactByEmail ".$this->error, LOG_ERR);
			return -1;
		}
	}

	/**
	 *    Define parent commany of current ticket
	 *
	 *    @param  int $id Id of thirdparty to set or '' to remove
	 *    @return int             <0 if KO, >0 if OK
	 */
	public function setCustomer($id)
	{
		if ($this->id) {
			$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
			$sql .= " SET fk_soc = ".($id > 0 ? $id : "null");
			$sql .= " WHERE rowid = ".$this->id;
			dol_syslog(get_class($this).'::setCustomer sql='.$sql);
			$resql = $this->db->query($sql);
			if ($resql) {
				return 1;
			} else {
				return -1;
			}
		} else {
			return -1;
		}
	}

	/**
	 *    Define progression of current ticket
	 *
	 *    @param  int $percent Progression percent
	 *    @return int             <0 if KO, >0 if OK
	 */
	public function setProgression($percent)
	{
		if ($this->id) {
			$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
			$sql .= " SET progress = ".($percent > 0 ? $percent : "null");
			$sql .= " WHERE rowid = ".$this->id;
			dol_syslog(get_class($this).'::set_progression sql='.$sql);
			$resql = $this->db->query($sql);
			if ($resql) {
				return 1;
			} else {
				return -1;
			}
		} else {
			return -1;
		}
	}

	/**
	 *     Link element with a project
	 * 	   Override core function because of key name 'fk_project' used for this module
	 *
	 *     @param  int $projectid Project id to link element to
	 *     @return int                        <0 if KO, >0 if OK
	 */
	public function setProject($projectid)
	{
		if (!$this->table_element) {
			dol_syslog(get_class($this)."::setProject was called on objet with property table_element not defined", LOG_ERR);
			return -1;
		}

		$sql = 'UPDATE '.MAIN_DB_PREFIX.$this->table_element;
		if ($projectid) {
			$sql .= ' SET fk_project = '.$projectid;
		} else {
			$sql .= ' SET fk_project = NULL';
		}

		$sql .= ' WHERE rowid = '.$this->id;

		dol_syslog(get_class($this)."::setProject sql=".$sql);
		if ($this->db->query($sql)) {
			$this->fk_project = $projectid;
			return 1;
		} else {
			dol_print_error($this->db);
			return -1;
		}
	}

	/**
	 *     Link element with a contract
	 *
	 *     @param  int $contractid Contract id to link element to
	 *     @return int                        <0 if KO, >0 if OK
	 */
	public function setContract($contractid)
	{
		if (!$this->table_element) {
			dol_syslog(get_class($this)."::setContract was called on objet with property table_element not defined", LOG_ERR);
			return -1;
		}

		$result = $this->add_object_linked('contrat', $contractid);
		if ($result) {
			$this->fk_contract = $contractid;
			return 1;
		} else {
			dol_print_error($this->db);
			return -1;
		}
	}

	/* gestion des contacts d'un ticket */

	/**
	 *  Return id des contacts interne de suivi
	 *
	 *  @return array       Liste des id contacts suivi ticket
	 */
	public function getIdTicketInternalContact()
	{
		return $this->getIdContact('internal', 'SUPPORTTEC');
	}

	/**
	 * Retrieve informations about internal contacts
	 *
	 *  @return array       Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
	 */
	public function getInfosTicketInternalContact()
	{
		return $this->listeContact(-1, 'internal');
	}

	/**
	 *  Return id des contacts clients pour le suivi ticket
	 *
	 *  @return array       Liste des id contacts suivi ticket
	 */
	public function getIdTicketCustomerContact()
	{
		return $this->getIdContact('external', 'SUPPORTCLI');
	}

	/**
	 * Retrieve informations about external contacts
	 *
	 *  @return array       Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
	 */
	public function getInfosTicketExternalContact()
	{
		return $this->listeContact(-1, 'external');
	}

	/**
	 *  Return id des contacts clients des intervenants
	 *
	 *  @return array       Liste des id contacts intervenants
	 */
	public function getIdTicketInternalInvolvedContact()
	{
		return $this->getIdContact('internal', 'CONTRIBUTOR');
	}

	/**
	 *  Return id des contacts clients des intervenants
	 *
	 *  @return array       Liste des id contacts intervenants
	 */
	public function getIdTicketCustomerInvolvedContact()
	{
		return $this->getIdContact('external', 'CONTRIBUTOR');
	}

	/**
	 * Return id of all contacts for ticket
	 *
	 * @return	array		Array of contacts for tickets
	 */
	public function getTicketAllContacts()
	{
		$array_contact = array();

		$array_contact = $this->getIdTicketInternalContact($exclude_self);

		$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));

		$array_contact = array_merge($array_contact, $this->getIdTicketInternalInvolvedContact($exclude_self));
		$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));

		return $array_contact;
	}

	/**
	 * Return id of all contacts for ticket
	 *
	 * @return	array		Array of contacts
	 */
	public function getTicketAllCustomerContacts()
	{
		$array_contact = array();

		$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
		$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));

		return $array_contact;
	}

	/**
	 * Send message
	 *
	 *  @param  string $subject	  Subject
	 *  @param  string $texte      Message to send
	 *  @return int                <0 if KO, or number of changes if OK
	 */
	public function messageSend($subject, $texte)
	{
		global $conf, $langs, $mysoc, $dolibarr_main_url_root;

		$langs->load("other");

		dol_syslog(get_class($this)."::message_send action=$action, socid=$socid, texte=$texte, objet_type=$objet_type, objet_id=$objet_id, file=$file");

		$internal_contacts = $this->getIdContact('internal', 'SUPPORTTEC');
		$external_contacts = $this->getIdContact('external', 'SUPPORTTEC');

		if ($result) {
			$num = $this->db->num_rows($result);
			$i = 0;
			while ($i < $num) { // For each notification couple defined (third party/actioncode)
				$obj = $this->db->fetch_object($result);

				$sendto = $obj->firstname." ".$obj->lastname." <".$obj->email.">";
				$actiondefid = $obj->adid;

				if (dol_strlen($sendto))
				{
					include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
					$application = ($conf->global->MAIN_APPLICATION_TITLE ? $conf->global->MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM');

					$subject = '['.$application.'] '.$langs->transnoentitiesnoconv("DolibarrNotification");

					$message = $langs->transnoentities("YouReceiveMailBecauseOfNotification", $application, $mysoc->name)."\n";
					$message .= $langs->transnoentities("YouReceiveMailBecauseOfNotification2", $application, $mysoc->name)."\n";
					$message .= "\n";
					$message .= $texte;
					// Add link
					$link = '';
					switch ($objet_type) {
						case 'ficheinter':
							$link = '/fichinter/card.php?id='.$objet_id;
							break;
						case 'propal':
							$link = '/comm/propal.php?id='.$objet_id;
							break;
						case 'facture':
							$link = '/compta/facture/card.php?facid='.$objet_id;
							break;
						case 'order':
							$link = '/commande/card.php?facid='.$objet_id;
							break;
						case 'order_supplier':
							$link = '/fourn/commande/card.php?facid='.$objet_id;
							break;
					}
					// Define $urlwithroot
					$urlwithouturlroot = preg_replace('/'.preg_quote(DOL_URL_ROOT, '/').'$/i', '', trim($dolibarr_main_url_root));
					$urlwithroot = $urlwithouturlroot.DOL_URL_ROOT; // This is to use external domain name found into config file
					//$urlwithroot=DOL_MAIN_URL_ROOT;                        // This is to use same domain name than current
					if ($link) {
						$message .= "\n".$urlwithroot.$link;
					}

					$filename = basename($file);

					$mimefile = dol_mimetype($file);

					$msgishtml = 0;

					$replyto = $conf->notification->email_from;

					$message = dol_nl2br($message);

					if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
						$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
						$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
					}
					$mailfile = new CMailFile(
						$subject,
						$sendto,
						$replyto,
						$message,
						array($file),
						array($mimefile),
						array($filename[count($filename) - 1]),
						'',
						'',
						0,
						$msgishtml
					);

					if ($mailfile->sendfile()) {
						$now = dol_now();
						$sendto = htmlentities($sendto);

						$sql = "INSERT INTO ".MAIN_DB_PREFIX."notify (daten, fk_action, fk_contact, objet_type, objet_id, email)";
						$sql .= " VALUES ('".$this->db->idate($now)."', ".$actiondefid.", ".$obj->cid.", '".$this->db->escape($objet_type)."', ".$objet_id.", '".$this->db->escape($obj->email)."')";
						dol_syslog("Notify::send sql=".$sql);
						if (!$this->db->query($sql)) {
							dol_print_error($this->db);
						}
					} else {
						$this->error = $mailfile->error;
						//dol_syslog("Notify::send ".$this->error, LOG_ERR);
					}
					if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
						$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
					}
				}
				$i++;
			}
			return $i;
		} else {
			$this->error = $this->db->error();
			return -1;
		}
	}

	/**
	 *    Get array of all contacts for a ticket
	 *    Override method of file commonobject.class.php to add phone number
	 *
	 *    @param	int    	$status 	Status of lines to get (-1=all)
	 *    @param	string 	$source 	Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user)
	 *    @param	int    	$list   	0:Return array contains all properties, 1:Return array contains just id
	 *    @param    string  $code       Filter on this code of contact type ('SHIPPING', 'BILLING', ...)
	 *    @return 	array          		Array of contacts
	 */
	public function listeContact($status = -1, $source = 'external', $list = 0, $code = '')
	{
		global $langs;

		$tab = array();

		$sql = "SELECT ec.rowid, ec.statut  as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact"; // This field contains id of llx_socpeople or id of llx_user
		if ($source == 'internal') {
			$sql .= ", '-1' as socid, t.statut as statuscontact";
		}

		if ($source == 'external' || $source == 'thirdparty') {
			$sql .= ", t.fk_soc as socid, t.statut as statuscontact";
		}

		$sql .= ", t.civility, t.lastname as lastname, t.firstname, t.email";
		if ($source == 'internal') {
			$sql .= ", t.office_phone as phone, t.user_mobile as phone_mobile";
		}

		if ($source == 'external') {
			$sql .= ", t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso";
		}

		$sql .= ", tc.source, tc.element, tc.code, tc.libelle as type_contact_label";
		$sql .= " FROM ".MAIN_DB_PREFIX."c_type_contact tc";
		$sql .= ", ".MAIN_DB_PREFIX."element_contact ec";
		if ($source == 'internal') {
			$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user t on ec.fk_socpeople = t.rowid";
		}

		if ($source == 'external' || $source == 'thirdparty') {
			$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."socpeople t on ec.fk_socpeople = t.rowid";
		}

		$sql .= " WHERE ec.element_id =".$this->id;
		$sql .= " AND ec.fk_c_type_contact=tc.rowid";
		$sql .= " AND tc.element='".$this->db->escape($this->element)."'";
		if ($source == 'internal') {
			$sql .= " AND tc.source = 'internal'";
		}

		if ($source == 'external' || $source == 'thirdparty') {
			$sql .= " AND tc.source = 'external'";
		}

		$sql .= " AND tc.active=1";
		if ($status >= 0) {
			$sql .= " AND ec.statut = '".$status."'";
		}

		$sql .= " ORDER BY t.lastname ASC";

		$resql = $this->db->query($sql);
		if ($resql) {
			$num = $this->db->num_rows($resql);
			$i = 0;
			while ($i < $num) {
				$obj = $this->db->fetch_object($resql);

				if (!$list) {
					$transkey = "TypeContact_".$obj->element."_".$obj->source."_".$obj->code;
					$libelle_type = ($langs->trans($transkey) != $transkey ? $langs->trans($transkey) : $obj->type_contact_label);
					$tab[$i] = array(
							'source' => $obj->source,
							'socid' => $obj->socid,
							'id' => $obj->id,
							'nom' => $obj->lastname, // For backward compatibility
							'civility' => $obj->civility,
							'lastname' => $obj->lastname,
							'firstname' => $obj->firstname,
							'email' => $obj->email,
							'rowid' => $obj->rowid,
							'code' => $obj->code,
							'libelle' => $libelle_type,
							'status' => $obj->statuslink,
							'statuscontact'=>$obj->statuscontact,
							'fk_c_type_contact' => $obj->fk_c_type_contact,
							'phone' => $obj->phone,
							'phone_mobile' => $obj->phone_mobile);
				} else {
					$tab[$i] = $obj->id;
				}

				$i++;
			}

			return $tab;
		} else {
			$this->error = $this->db->error();
			dol_print_error($this->db);
			return -1;
		}
	}

	/**
	 * Get a default reference.
	 *
	 * @param	Societe		$thirdparty		Thirdparty
	 * @return 	string   					Reference
	 */
	public function getDefaultRef($thirdparty = '')
	{
		global $conf;

		$defaultref = '';
		$modele = empty($conf->global->TICKET_ADDON) ? 'mod_ticket_simple' : $conf->global->TICKET_ADDON;

		// Search template files
		$file = '';
		$classname = '';
		$filefound = 0;
		$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
		foreach ($dirmodels as $reldir) {
			$file = dol_buildpath($reldir."core/modules/ticket/".$modele.'.php', 0);
			if (file_exists($file)) {
				$filefound = 1;
				$classname = $modele;
				break;
			}
		}

		if ($filefound) {
			$result = dol_include_once($reldir."core/modules/ticket/".$modele.'.php');
			$modTicket = new $classname;

			$defaultref = $modTicket->getNextValue($thirdparty, $this);
		}

		if (is_numeric($defaultref) && $defaultref <= 0) {
			$defaultref = '';
		}

		return $defaultref;
	}


	// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
	/**
	 *  Return if at least one photo is available
	 *
	 *  @param      string      $sdir       Directory to scan
	 *  @return     boolean                 True if at least one photo is available, False if not
	 */
	public function is_photo_available($sdir)
	{
		// phpcs:enable
		include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';

		global $conf;

		$dir = $sdir.'/';
		$nbphoto = 0;

		$dir_osencoded = dol_osencode($dir);
		if (file_exists($dir_osencoded)) {
			$handle = opendir($dir_osencoded);
			if (is_resource($handle)) {
				while (($file = readdir($handle)) !== false) {
					if (!utf8_check($file)) {
						$file = utf8_encode($file);
					}
					// To be sure data is stored in UTF8 in memory
					if (dol_is_file($dir.$file)) {
						return true;
					}
				}
			}
		}
		return false;
	}


	/**
	 * Copy files defined into $_SESSION array into the ticket directory of attached files.
	 * Used for files linked into messages.
	 * Files may be renamed during copy to avoid overwriting existing files.
	 *
	 * @return	array		Array with final path/name/mime of files.
	 */
	public function copyFilesForTicket()
	{
		global $conf;

		// Create form object
		include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
		include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
		include_once DOL_DOCUMENT_ROOT.'/core/lib/images.lib.php';

		$maxwidthsmall = 270;
		$maxheightsmall = 150;
		$maxwidthmini = 128;
		$maxheightmini = 72;

		$formmail = new FormMail($this->db);

		$attachedfiles = $formmail->get_attached_files();

		$filepath = $attachedfiles['paths'];
		$filename = $attachedfiles['names'];
		$mimetype = $attachedfiles['mimes'];

		// Copy files into ticket directory
		$destdir = $conf->ticket->dir_output.'/'.$this->ref;

		if (!dol_is_dir($destdir)) {
			dol_mkdir($destdir);
		}

		$listofpaths = array();
		$listofnames = array();
		foreach ($filename as $i => $val) {
			$destfile = $destdir.'/'.$filename[$i];
			// If destination file already exists, we add a suffix to avoid to overwrite
			if (is_file($destfile))
			{
				$pathinfo = pathinfo($filename[$i]);
				$now = dol_now();
				$destfile = $destdir.'/'.$pathinfo['filename'].' - '.dol_print_date($now, 'dayhourlog').'.'.$pathinfo['extension'];
			}

			$res = dol_move($filepath[$i], $destfile, 0, 1);

			if (image_format_supported($destfile) == 1) {
				// Create small thumbs for image (Ratio is near 16/9)
				// Used on logon for example
				$imgThumbSmall = vignette($destfile, $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
				// Create mini thumbs for image (Ratio is near 16/9)
				// Used on menu or for setup page for example
				$imgThumbMini = vignette($destfile, $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
			}

			$formmail->remove_attached_files($i);

			// Fill array with new names
			$listofpaths[$i] = $destfile;
			$listofnames[$i] = basename($destfile);
		}

		return array('listofpaths'=>$listofpaths, 'listofnames'=>$listofnames, 'listofmimes'=>$mimetype);
	}


	/**
	 * Add new message on a ticket (private area). Can also send it be email if GETPOST('send_email', 'int') is set.
	 *
	 * @param   User    $user       User for action
	 * @param   string  $action     Action string
	 * @param   int     $private    1=Message is private. TODO Implement this. What does this means ?
	 * @return  int
	 */
	public function newMessage($user, &$action, $private = 1)
	{
		global $mysoc, $conf, $langs;

		$error = 0;

		$object = new Ticket($this->db);

		$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));

		$object->socid = $object->fk_soc;
		$object->fetch_thirdparty();

		if ($ret < 0) {
			$error++;
			array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
			$action = '';
		}

		if (!GETPOST("message")) {
			$error++;
			array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
			$action = 'add_message';
		}

		if (!$error) {
			$object->subject = GETPOST('subject', 'alphanohtml');
			$object->message = GETPOST("message", "none");
			$object->private = GETPOST("private_message", "alpha");

			$send_email = GETPOST('send_email', 'int');

			// Copy attached files (saved into $_SESSION) as linked files to ticket. Return array with final name used.
			$resarray = $object->copyFilesForTicket();

			$listofpaths = $resarray['listofpaths'];
			$listofnames = $resarray['listofnames'];
			$listofmimes = $resarray['listofmimes'];

			$id = $object->createTicketMessage($user, 0, $listofpaths, $listofmimes, $listofnames);
			if ($id <= 0) {
				$error++;
				$this->error = $object->error;
				$this->errors = $object->errors;
				$action = 'add_message';
			}

			if (!$error && $id > 0) {
				setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');

				//var_dump($_SESSION); var_dump($listofpaths);exit;

				/*
                 * Send emails to internal users (linked contacts)
                 */
				if ($send_email > 0) {
					// Retrieve internal contact datas
					$internal_contacts = $object->getInfosTicketInternalContact();

					$sendto = array();
					if (is_array($internal_contacts) && count($internal_contacts) > 0) {
						// altairis: set default subject
						$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
						$subject = GETPOST('subject', 'nohtml') ? GETPOST('subject', 'nohtml') : '['.$label_title.'- ticket #'.$object->track_id.'] '.$langs->trans('TicketNewMessage');

						$message_intro = $langs->trans('TicketNotificationEmailBody', "#".$object->id);
						$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;

						$message = $langs->trans('TicketMessageMailIntroText');
						$message .= "\n\n";
						$message .= GETPOST('message', 'restricthtml');

						//  Coordonnées client
						$message .= "\n\n";
						$message .= "==============================================\n";
						$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty')." : ".$object->thirdparty->name : '';
						$message .= !empty($object->thirdparty->town) ? "\n".$langs->trans('Town')." : ".$object->thirdparty->town : '';
						$message .= !empty($object->thirdparty->phone) ? "\n".$langs->trans('Phone')." : ".$object->thirdparty->phone : '';

						// Build array to display recipient list
						foreach ($internal_contacts as $key => $info_sendto) {
							// altairis: avoid duplicate notifications
							if ($info_sendto['id'] == $user->id) {
								continue;
							}

							if ($info_sendto['email'] != '') {
								if (!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">";

								//Contact type
								$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1').' ('.strtolower($info_sendto['libelle']).')';
								$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient').' : '.$recipient."\n" : '');
							}
						}
						$message .= "\n";
						// URL ticket
						$url_internal_ticket = dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id;

						// altairis: make html link on url
						$message .= "\n".$langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal').' : <a href="'.$url_internal_ticket.'">'.$object->track_id.'</a>'."\n";

						// Add global email address recipient
						if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
							if (!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
						}

						// altairis: dont try to send email if no recipient
						if (!empty($sendto)) {
							$this->sendTicketMessageByEmail($subject, $message, '', $sendto, $listofpaths, $listofmimes, $listofnames);
						}
					}

					/*
                     * Send emails for externals users if not private (linked contacts)
                     */
					if (empty($object->private)) {
						// Retrieve email of all contacts (external)
						$external_contacts = $object->getInfosTicketExternalContact();

						// If no contact, get email from thirdparty
						if (is_array($external_contacts) && count($external_contacts) === 0) {
							if (!empty($object->fk_soc)) {
								$object->fetch_thirdparty($object->fk_soc);
								$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
								$external_contacts = array_merge($external_contacts, $array_company);
							} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
								$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
								$external_contacts = array_merge($external_contacts, $array_external);
							}
						}

						$sendto = array();
						if (is_array($external_contacts) && count($external_contacts) > 0) {
							// altairis: get default subject for email to external contacts
							$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
							$subject = GETPOST('subject') ? GETPOST('subject') : '['.$label_title.'- ticket #'.$object->track_id.'] '.$langs->trans('TicketNewMessage');

							$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
							$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;

							// We put intro after
							$message = GETPOST('message');
							$message .= "\n\n";

							foreach ($external_contacts as $key => $info_sendto) {
								// altairis: avoid duplicate emails to external contacts
								if ($info_sendto['id'] == $user->contactid) {
									continue;
								}

								if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
									if (!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">";

									$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1').' ('.strtolower($info_sendto['libelle']).')';
									$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient').' : '.$recipient."\n" : '');
								}
							}

							// If public interface is not enable, use link to internal page into mail
							$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
								(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/view.php' : dol_buildpath('/public/ticket/view.php', 2)) : dol_buildpath('/ticket/card.php', 2)).'?track_id='.$object->track_id;
							$message .= "\n".$langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer').' : <a href="'.$url_public_ticket.'">'.$object->track_id.'</a>'."\n";

							// Build final message
							$message = $message_intro.$message;

							// Add signature
							$message .= '<br>'.$message_signature;

							if (!empty($object->origin_email)) {
								$sendto[] = $object->origin_email;
							}

							if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
								$object->socid = $object->fk_soc;
								$object->fetch_thirdparty();
								if (!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
							}

							// altairis: Add global email address reciepient
							if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
								if (!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
							}

							// altairis: dont try to send email when no recipient
							if (!empty($sendto)) {
								$this->sendTicketMessageByEmail($subject, $message, '', $sendto, $listofpaths, $listofmimes, $listofnames);
							}
						}
					}
				}

				// Set status to "answered" if not set yet, but only if internal user
				if ($object->fk_statut < 3 && !$user->socid)
				{
					$object->setStatut(3);
				}

				return 1;
			} else {
				setEventMessages($object->error, $object->errors, 'errors');
				return -1;
			}
		} else {
			setEventMessages($this->error, $this->errors, 'errors');
			return -1;
		}
	}


	/**
	 * Send ticket by email to linked contacts
	 *
	 * @param string $subject          	  Email subject
	 * @param string $message          	  Email message
	 * @param int    $send_internal_cc 	  Receive a copy on internal email ($conf->global->TICKET_NOTIFICATION_EMAIL_FROM)
	 * @param array  $array_receiver   	  Array of receiver. exemple array('name' => 'John Doe', 'email' => 'john@doe.com', etc...)
	 * @param array	 $filename_list       List of files to attach (full path of filename on file system)
	 * @param array	 $mimetype_list       List of MIME type of attached files
	 * @param array	 $mimefilename_list   List of attached file name in message
	 * @return void
	 */
	public function sendTicketMessageByEmail($subject, $message, $send_internal_cc = 0, $array_receiver = array(), $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array())
	{
		global $conf, $langs;

		if ($conf->global->TICKET_DISABLE_ALL_MAILS) {
			dol_syslog(get_class($this).'::sendTicketMessageByEmail: Emails are disable into ticket setup by option TICKET_DISABLE_ALL_MAILS', LOG_WARNING);
			return '';
		}

		$langs->load("mails");

		include_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
		//$contactstatic = new Contact($this->db);

		// If no receiver defined, load all ticket linked contacts
		if (!is_array($array_receiver) || !count($array_receiver) > 0) {
			$array_receiver = $this->getInfosTicketInternalContact();
			$array_receiver = array_merge($array_receiver, $this->getInfosTicketExternalContact());
		}

		if ($send_internal_cc) {
			$sendtocc = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
		}

		$from = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
		if (is_array($array_receiver) && count($array_receiver) > 0) {
			foreach ($array_receiver as $key => $receiver)
			{
				$deliveryreceipt = 0;
				$filepath = $filename_list;
				$filename = $mimefilename_list;
				$mimetype = $mimetype_list;

				$message_to_send = dol_nl2br($message);

				// Envoi du mail
				if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
					$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
					$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
				}
				include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
				$trackid = "tic".$this->id;
				$mailfile = new CMailFile($subject, $receiver, $from, $message_to_send, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', $trackid);
				if ($mailfile->error) {
					setEventMessages($mailfile->error, null, 'errors');
				} else {
					$result = $mailfile->sendfile();
					if ($result) {
						setEventMessages($langs->trans('MailSuccessfulySent', $mailfile->getValidAddress($from, 2), $mailfile->getValidAddress($receiver, 2)), null, 'mesgs');
					} else {
						$langs->load("other");
						if ($mailfile->error) {
							setEventMessages($langs->trans('ErrorFailedToSendMail', $from, $receiver), null, 'errors');
							dol_syslog($langs->trans('ErrorFailedToSendMail', $from, $receiver).' : '.$mailfile->error);
						} else {
							setEventMessages('No mail sent. Feature is disabled by option MAIN_DISABLE_ALL_MAILS', null, 'errors');
						}
					}
				}
				if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
					$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
				}
			}
		} else {
			$langs->load("other");
			setEventMessages($langs->trans('ErrorMailRecipientIsEmptyForSendTicketMessage'), null, 'warnings');
		}
	}

	// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
	/**
	 *      Load indicators for dashboard (this->nbtodo and this->nbtodolate)
	 *
	 *      @param          User	$user   Object user
	 *      @param          int		$mode   "opened" for askprice to close, "signed" for proposal to invoice
	 *      @return         int             <0 if KO, >0 if OK
	 */
	public function load_board($user, $mode)
	{
		// phpcs:enable
		global $conf, $user, $langs;

		$now = dol_now();

		$this->nbtodo = $this->nbtodolate = 0;
		$clause = " WHERE";

		$sql = "SELECT p.rowid, p.ref, p.datec as datec";
		$sql .= " FROM ".MAIN_DB_PREFIX."ticket as p";
		if (!$user->rights->societe->client->voir && !$user->socid)
		{
			$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe_commerciaux as sc ON p.fk_soc = sc.fk_soc";
			$sql .= " WHERE sc.fk_user = ".$user->id;
			$clause = " AND";
		}
		$sql .= $clause." p.entity IN (".getEntity('ticket').")";
		if ($mode == 'opened') $sql .= " AND p.fk_statut NOT IN (".Ticket::STATUS_CLOSED.", ".Ticket::STATUS_CANCELED.")";
		if ($user->socid) $sql .= " AND p.fk_soc = ".$user->socid;

		$resql = $this->db->query($sql);
		if ($resql)
		{
			$label = $labelShort = '';
			$status = '';
			if ($mode == 'opened') {
				$status = 'openall';
				//$delay_warning = $conf->ticket->warning_delay;
				$delay_warning = 0;
				$label = $langs->trans("MenuListNonClosed");
				$labelShort = $langs->trans("MenuListNonClosed");
			}

			$response = new WorkboardResponse();
			//$response->warning_delay = $delay_warning / 60 / 60 / 24;
			$response->label = $label;
			$response->labelShort = $labelShort;
			$response->url = DOL_URL_ROOT.'/ticket/list.php?search_fk_statut[]='.$status;
			$response->img = img_object('', "ticket");

			// This assignment in condition is not a bug. It allows walking the results.
			while ($obj = $this->db->fetch_object($resql))
			{
				$response->nbtodo++;
				if ($mode == 'opened')
				{
					$datelimit = $this->db->jdate($obj->datefin);
					if ($datelimit < ($now - $delay_warning))
					{
						//$response->nbtodolate++;
					}
				}
			}
			return $response;
		}
		else
		{
			$this->error = $this->db->lasterror();
			return -1;
		}
	}

	// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
	/**
	 *      Load indicator this->nb of global stats widget
	 *
	 *      @return     int         <0 if ko, >0 if ok
	 */
	public function load_state_board()
	{
		// phpcs:enable
		global $conf, $user;

		$this->nb = array();
		$clause = "WHERE";

		$sql = "SELECT count(p.rowid) as nb";
		$sql .= " FROM ".MAIN_DB_PREFIX."ticket as p";
		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON p.fk_soc = s.rowid";
		if (!$user->rights->societe->client->voir && !$user->socid)
		{
			$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe_commerciaux as sc ON s.rowid = sc.fk_soc";
			$sql .= " WHERE sc.fk_user = ".$user->id;
			$clause = "AND";
		}
		$sql .= " ".$clause." p.entity IN (".getEntity('ticket').")";

		$resql = $this->db->query($sql);
		if ($resql)
		{
			// This assignment in condition is not a bug. It allows walking the results.
			while ($obj = $this->db->fetch_object($resql))
			{
				$this->nb["ticket"] = $obj->nb;
			}
			$this->db->free($resql);
			return 1;
		}
		else
		{
			dol_print_error($this->db);
			$this->error = $this->db->lasterror();
			return -1;
		}
	}
}


/**
 * Ticket line Class
 */
class TicketsLine
{
	/**
	 * @var int ID
	 * @deprecated
	 */
	public $rowid;

	/**
	 * @var int ID
	 */
	public $id;

	/**
	 * @var string  $ref    Ticket reference
	 */
	public $ref;

	/**
	 * Hash to identify ticket
	 */
	public $track_id;

	/**
	 * @var int Thirdparty ID
	 */
	public $fk_soc;

	/**
	 * Project ID
	 */
	public $fk_project;

	/**
	 * Person email who have create ticket
	 */
	public $origin_email;

	/**
	 * User id who have create ticket
	 */
	public $fk_user_create;

	/**
	 * User id who have ticket assigned
	 */
	public $fk_user_assign;

	/**
	 * Ticket subject
	 */
	public $subject;

	/**
	 * Ticket message
	 */
	public $message;

	/**
	 * Ticket statut
	 */
	public $fk_statut;

	/**
	 * State resolution
	 */
	public $resolution;

	/**
	 * Progress in percent
	 */
	public $progress;

	/**
	 * Duration for ticket
	 */
	public $timing;

	/**
	 * Type code
	 */
	public $type_code;

	/**
	 * Category code
	 */
	public $category_code;

	/**
	 * Severity code
	 */
	public $severity_code;

	/**
	 * Type label
	 */
	public $type_label;

	/**
	 * Category label
	 */
	public $category_label;

	/**
	 * Severity label
	 */
	public $severity_label;

	/**
	 * Creation date
	 */
	public $datec = '';

	/**
	 * Read date
	 */
	public $date_read = '';

	/**
	 * Close ticket date
	 */
	public $date_close = '';
}
